No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Have you ever wanted to say to a caller, “Hey, let’s move this along?” Sometimes, it seems like our customers will never end the call. If there are calls in the cue, long-winded customers can make our lives very stressful. To manage calls more efficiently, pay attention to some important points. For starters, be fully […]
Picture for a moment your customers on the other end of the phone line. Whether they show it or not, many of your customers are highly stressed. They feel tremendous pressure from their own management team to do things faster or cheaper. When they purchase from your company, they do not want to add stress […]
The year 2020 is like no other. Borders have closed, cities are on lock down and stocks have plummeted to record lows. People are worried and the level of stress is not expected to lessen anytime soon. For those of you who are managers, communication with your teams is critical. The following article offers suggestions for ensuring that your conversations with your teams are effective.
A lot of us speak quickly when we are on the phone with our customers or clients. Sometimes it is because we have so many calls in the cue or because we feel pressured to get on to the next call. Whatever the case, it is a habit that can cost us business. Why? When […]
Join our email list to receive our free monthly newsletter with tips to improve your communication skills.
Recent Post Comments