- Do I Need to Work on My Accent?
Guest Author Deb Kowalczyk, M.A.—Director, Clearspeak Why Work on My Accent? Whether you speak with a foreign accent or regional dialect, it can impact your job performance and affect the way you are perceived by customers, co-workers, and employers. Although the Equal Employment Opportunities Commission prohibits discrimination on the basis of national origin, a survey done […]
- Need Influence? Read Below!
How often have you heard someone say to you, “You need to be more influential?” When we hear that request, often we don’t know how to address the issue. From a communication standpoint, three issues are critical to being influential.
- Your Tone of Voice Affects How People Respond to You
When customers hear your voice on the other end of the line, they imagine the person behind the voice. If they like what they hear in the voice, chances are they will perceive you as knowledgeable and confident. If they don’t like your voice, it makes them want to disconnect or speak to a supervisor. […]
- Promise Never to Commit these Presentation Crimes
They say there are three presentations we give: The one we planned to give, the one we actually gave, and the one we wished we would have given. A lot of us leave a presentation wishing for a “do-over.” What can destroy a good outcome are the following “Presentation Sins.”
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