- How to Hire Super Stars for Your Call Center
Call centers are the heart and soul of an organization. Customers form an impression of you and your organization within seconds based on the person on the other end of the line. If the first impression of a call center representative is positive, customers will be pleased and continue to do business with you.
- Feedback—What Are the Problems
George Bernard Shaw said the problem with communication is the illusion that what has been said has been understood and accepted. People are often given “suggestions” on how to do their jobs faster, better, or cheaper. Yet, many of those suggestions fall on deaf ears. For those of us in a management or supervisory role, […]
- Tips for Leading the Remote Team
In the old days, managers saw their direct reports daily. They may even have eaten lunch with them or been on the same company bowling team. However, today, managers often oversee people around the globe, in places as far away as India, Kuwait or Korea. The days of interacting face-to-face with one’s direct reports are […]
- Making Updates Award Winning
Have you ever rolled your eyes at the thought of making another quarterly business review? They take a lot of time to adequately prepare, time you may not have due to other pressing deadlines. Although annoying, these business reviews are essential to providing Executives with information necessary to make critical business decisions. If you want to give an applause-worthy update, here’s how to do just that.
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