- Has Your Credibility Banana Turned Brown?
Credibility is everything in the influence game. As a salesperson or someone who supports sales, you build your reputation and you have success based on your credibility. It may take a long time to build credibility, but it can be lost in a nano-second if one isn’t careful. There are seven ways you jeopardize being seen as someone who is trustworthy, credible.
- Intentional Listening — It’s an Advanced Skill!
If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the very basic level, there is passive listening —where we […]
- Eliminating Verbal Static: Tips for Curing Filler Words
Filler words, such as “um,” “ah,” “like” and “ok,” represent verbal static or noise that your listeners have to filter out. The more fillers you have, the more difficult it is for your listeners to hear your message. Minimizing these annoying irritants will boost your credibility.
- What to Do When the Customer Will Not Let You Talk
How many times have you had customers who seem like they are on a rampage. They won’t let you talk or try to resolve the problem. They seem to repeat the same story over and over. Understanding why that happens is the first step to dealing with the issue. Typically, it is the result of four critical missteps on the part of the customer service or technical support person.
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