- How to Think on Your Feet
There are times we make extremely important presentations. Perhaps, it is to an unhappy customer to retain the business, or maybe it is to our own management team about a controversial project. When nervous, we tend to freeze. It seems like we can’t think or breathe. There are two skills that are lifelines. They are […]
- Why Your Career May Stagnate
Don’t think because you have an MBA or Advanced Certifications that you will automatically rise in an organization. We all know people who move up quickly without the credentials you have. When someone fails to move up, we notice the following problems. Small networks. “Stuck” professionals are not well known. They may have developed some […]
- Shut Up and Listen!
The number one complaint customers express about any call center representative is reps don’t listen. When asked what reps should do differently, responders say “Shut up and listen!” Listening is a critical skill for anyone in the service industry. Yet, most people are not very good listeners. People ignore, misinterpret or forget 75% of the things […]
- Tips for Creating Powerful Messages
Regardless of our job, most of us have updates or presentations to give. This can take a big chunk out of our work week. Obviously, we want these presentations to “knock the socks” off our listeners. While that’s the goal, most business professionals spend 22 hours a week building presentations that are not effective and do not connect with their listeners. Shocking isn’t it! Experts say we insure our success if we follow these suggestions.
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