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- See Yourself as Tour Guide of Your Ideas
I just returned from a month long tour of the Asian Pacific rim, visiting Thailand, Laos, Cambodia and Vietnam. In each country, I had a different tour guide. What struck me as impressive were their extraordinary communication skills. It occurs to me that we need to function as tour guides of our messages to ensure our ideas are heard. Here are the things I noticed our great tour guides did that are worth immolating.
- Things We Forget That Affect Our Impact
Little things matter when it comes to influencing others. Overlooking these may be costly since they cause confusion and delay a decision. The wise communicator avoids the Big Seven Sins or missteps like the following.
- The Global Audience Shouldn’t Feel Undervalued
Hosting a meeting with a team located around the globe is challenging. People come from different cultural and language backgrounds. Often, those located away from the parent company feel like stepchildren who are tolerated, but certainly not prized. When meeting with your global team on a conference call or a virtual session, your responsibility is […]
- Acknowledging the Inside Scoop
When a customer, whether internal or external, has an issue, the good listener acknowledges it. By empathizing, the person feels you understand him and becomes more receptive to hearing what you have to say. He or she becomes less hostile. You build rapport. Do not worry that this will lengthen the call. It will actually […]
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