Why Impact Communications
Over Other Companies?

Impact Communications, Inc. recognizes that individuals and corporations have choices when researching presentation skills training, phone skills or communication skills training programs. Impact Communications differs from its competitors because everyone is dedicated, not only to meeting, but exceeding customer expectations.

We pride ourselves in taking time to listen and understand our customers so that we can design programs that address and resolve the individual or company’s particular needs. Additionally, before any presentation skills training, phone skills or communication skills training class, we survey participants and managers to insure that there have been no misinterpretations and to fine-tune exercises.

Once the class is over, we contact participants randomly on a monthly basis to reinforce the skills and give individuals the opportunity to ask personal questions. Other differentiators include the following:

1. Extensive video taping in all Presentation Skills Training and Communication Skills Training Classes

Participants are video taped 6-8 times and see themselves from the vantage of their clients.

2. Extensive audio taping in all Phone Skills classes.

Whether in technical support, customer service or inside sales, audio taping helps reps to listen to their responses, as well as to the tone of their voices.

3. All Presentation Skills Training, Phone Skills and Communication Skills Training Classes are customized and highly interactive.

There are no shelf programs. Our programs deal with the individual or company’s issues. After participants are introduced to skills, they are given the opportunity to practice them.

4. The Presentation Planner

Our Presentation Planner is a unique and easy to use tool for preparing and delivering meaningful and memorable content.

5. Highly trained, well-seasoned consultants

All participants receive feedback and coaching from experts in the communications’ field.

6. Monthly e-mail newsletters to all participants in our Presentation Skills Training, Phone Skills and Communication Skills Training classes

Our monthly updates deal with topics suggested by managers, supervisors and participants and reinforce the skills learned in class.

7. Practical and easy to use workbooks with practice suggestions

Each chapter provides practice suggestions so participants can continue their professional growth long after the class ends.

8. On-going coaching via our web site’s Ask the Coach

Our web site offers participants the opportunity to ask communication-related questions and get answers from the experts.