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The aim of any presenter is to be trusted. Yet, time after time, listeners aren’t sold. Many even comment, “You know, there is something about that guy that I just can’t trust.” What you say and how you say it is critical to establishing trust. Albert Mehrabian, Professor Emeritus at UCLA, identified that tone of […]
Have you ever rolled your eyes at the thought of making another quarterly business review? They take a lot of time to adequately prepare, time you may not have due to other pressing deadlines. Although annoying, these business reviews are essential to providing Executives with information necessary to make critical business decisions. If you want to give an applause-worthy update, here’s how to do just that.
To end your call, start using the listener’s name and start speaking in the past tense. “John, I am so happy we were successful in troubleshooting your problem. Is there anything else I can help you with today because I know you want to get back to work?” Before you terminate the call, be sure to go over any action items for the customer.
We all know that a speaker needs to be heard, whether it is in giving an update on a project, advising a client on an investment opportunity or explaining the functionality of a new product. Yet so often, business professionals are not heard. They do not connect with their listeners. They bury their points by […]
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