Managing the Jitters

Presenting your ideas to the boss is a double edged sword. On the one hand, it’s an opportunity to show the boss you know your stuff and you are someone with real potential. On the other hand, if you don’t do a good job or your boss is disappointed with your message, you may forever be sitting on the sidelines. The anticipation of speaking to an executive might make anyone anxious and unable to perform at their best. It is essential that you harness those nervous jitters




read more

How to Standout on the Job

Ensuring that you are conveying these things to your boss takes diligence and staying focused on some simple principles. In fact, they are rules to live by if you want to stand out and be taken seriously. If you overlook them, your boss may overlook you.




read more

What the Boss Wants You to Know about Asking for That Raise

Wouldn’t it be nice if your boss called you into his/her office and offered you a lovely raise? If only, right! The reality in today’s unsettled business environment is raises aren’t automatic. So what should you do? What are your options? You can keep your fingers crossed and hope for the best. You can look for a job elsewhere or you can speak up and do what the boss says and ask. Here is what the bosses we have coached recommend.




read more

Don’t Get Stuck on the Opening

Where most people get hung up is the opening. However, that’s actually the most important part of a conversation. If those first few minutes aren’t rock solid, it is unlikely the audience will listen all the way to the end. People make instantaneous decisions about whether they like or need what you have to say so you need to make it relevant right from the start. A good way to open any presentation is to answer the questions people typically have.




read more

Rarely Make Presentations? It’s No Excuse!

Don’t think because you rarely make formal presentations, your boss or your peers will forgive you for doing a poor or mediocre job. They won’t! Their expectation is that if you asked them to listen, you will make it worthwhile. Their time is too valuable to be bored or to try to make sense out of something that seems disjointed. Although you may think it is impossible to master the art of presenting with limited opportunities, here are some simple suggestions that will help you succeed.




read more

Do You Care Enough

“I was busy” is an excuse many of us use when we don’t do our best. When you carelessly prepare or deliver ideas, your listeners may end up confused, and consequently, your organization may miss opportunities or leave money on the table. You may also jeopardize your brand and future promotions. A bad impression is difficult to erase. Consider the following and ask yourself, “Do you care enough? Are you doing your best? Do you need to change anything?




read more

Tips for Creating Powerful Messages

Regardless of our job, most of us have updates or presentations to give. This can take a big chunk out of our work week. Obviously, we want these presentations to “knock the socks” off our listeners. While that’s the goal, most business professionals spend 22 hours a week building presentations that are not effective and do not connect with their listeners. Shocking isn’t it! Experts say we insure our success if we follow these suggestions.




read more

Deconstructing What Charismatic Speakers Do

A lot of speakers wish they could be seen as charismatic. Martin Luther King, John Kennedy, Ronald Reagan and Steve Jobs come to mind as people who were magnetic speakers. When they spoke, people listened and remembered. Obviously, no one is born charismatic, but how do you go from being just “ok” to being charismatic. Let’s deconstruct what those compelling speakers do routinely, and perhaps, you can follow their path.




read more

What’s the End Game?

Every major corporation with a global presence relies on virtual teams to launch products quickly and gain a competitive edge. For any one launch, many teams are often involved. For example, a typical launch team may include marketing, sales, engineering, packaging, manufacturing, etc. Each of those groups may have their own teams working fast and furiously to complete their pieces. It is easy for the sub-teams to lose sight of how their work fits into the big picture since they may have different goals and objectives. When the end game is different for each functional team, collaboration suffers.




read more

How to Make It Stick

We speak to be understood, yet as Robert Greenleaf once said, “Many attempts to communicate are nullified by saying too much.” When asked about information overload in the House of Congress, Representative John Brockmann responded “Most houseplants in the U.S. are...

read more

Listen like your job depends on it because it just might!

Listening is the number one skill for success in business today. Poor listening skills make people angry and make them feel you don’t value them. They affect all relationships, especially business relationships. Most people think they are good listeners. In reality,...

read more

Making Collaboration between Virtual Teams Succeed

Most mid-size and large corporations not only have a global presence, but now rely on virtual teams to help them accomplish mission critical objectives. It is not uncommon for people in Raleigh to work with team members in Toronto, Mexico City, Shanghai and Bangalore. While on the surface, these teams work, collaboration could and should be a lot better. How? A critical ingredient to any team’s success is strong relationships.




read more

Speaking to Direct Reports Requires Forethought

So often when leaders speak downwardly to their direct reports, they don’t think about it. They just do it without much thought. To the person on the other side of the table or on the other side of the line, the meeting is important. Speaking to one’s direct reports requires thinking ahead. When executives shoot from the hip, they may seem attacking and downright insensitive. The behaviors modeled are anything but exemplary. This article includes important tips.




read more

Who Needs Executive Presence? You Do!

Your boss tells you that you need to work on Executive Presence. However, you are swamped, doing the job of three people and attending one meeting after another. In theory you agree that it would be great to develop Executive Presence, but yet, you don’t really know what you should be doing differently. Additionally, you don’t have time to address this now. You will tackle this when and if you ever have some “down time.” Does any of this sound familiar?




read more

What Executives Wish You Would Do When Using PowerPoint

Executives tolerate slide shows. No Executive goes into a meeting hoping that you will open your laptop and begin showing slides. They prefer to have a conversation around an issue and utilize slides only when it is necessary to aid comprehension. In querying Decisions Makers, here are some tips.




read more

Key Lessons for Success with a Remote Workforce

Thirty to fifty percent of our labor force works remotely today. That’s an increase of about 300 percent in the past twenty years. With a remote workforce, companies feel they can attract smarter people, increase productivity and reduce their carbon footprint. What we...

read more

The Top Three Complaints about Managers

Does this sound like your life as a manager? If it does, be cautious of making the work take precedence over your people skills. Subordinates will notice. In fact, they look to their managers as role models. When you don’t emulate the behaviors they think are critical, they complain and do it loudly. Here are the top three communication complaints our organization hears regularly.




read more

See Yourself as Tour Guide of Your Ideas

I just returned from a month long tour of the Asian Pacific rim, visiting Thailand, Laos, Cambodia and Vietnam. In each country, I had a different tour guide. What struck me as impressive were their extraordinary communication skills. It occurs to me that we need to function as tour guides of our messages to ensure our ideas are heard. Here are the things I noticed our great tour guides did that are worth immolating.




read more

The Five Things Intentional Listeners Must Master

If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the...

read more

Trust Is a Leader’s X Factor

Trust is a leader’s X factor to accomplishing things faster, better and with fewer resources. However, trust must be earned. It cannot be taken for granted. A lot of leaders give lip service to wanting to build a trusting environment, but yet they do very little to actually promote it. Establishing a culture of trust takes a top down initiative.




read more

Why Your Career May Stagnate

Don’t think because you have an MBA or Advanced Certifications that you will automatically rise in an organization. We all know people who move up quickly without the credentials you have. When someone fails to move up, we notice the following problems. Small...

read more

How to Win People’s Cooperation: The Art of Influencing Others

Regardless of your role in an organization, you need to persuade others to your point of view. Being able to influencing others is a critical skill for any business professional. In fact, some say leadership means influence. The good news is that this is a skill that can be learned. It requires paying attention to seven all important principles




read more

What’s Your Intention?

Communication ranges from building a relationship or gaining consensus to controlling an outcome. According to Susan Campbell, author of Saying What’s Real, almost 90% of all communication comes from the intent to control. She cautions that the more we aim to control, the more out of control we feel. When we feel unsure or fearful of the outcome, the need to control gets magnified. As a leader, it is important to recognize that we get things done faster when others feel respected and their opinions valued. As you think about your next meeting or critical conversation, consider your intent. If it is to protect the relationship, pay attention to any telltale signs that you are moving in the wrong direction.




read more

The Big 5: Why Executives Table an Issue

Most people get what they deserve! If they do a good job of presenting their idea, they get what they deserve. If they do a poor job, they also get what they deserve. This is what one COO I have coached said. My question to you is did you get what you felt you deserved when you left a meeting with a senior leader. If not, perhaps you were doomed because of the Big Five, the top five reasons Executives say “No” or table an issue.




read more

Check Your Brand

I always buy the same toothpaste, yogurt and mayonnaise because I like the brand. Maybe you also have favorite brands. My friend is on her third Honda. My husband only drinks Miller Lite. People are loyal to particular brands because of things like their effectiveness, taste, price point and durability. According to Wikipedia, a brand is a name, term, design, or other feature that differentiates one seller’s product from those of others. What distinguishes YOU from other colleagues is your brand. Obviously, you want to present yourself in the best light, but there are some things that chip away at your brand. Protecting your brand means requires constant monitoring. The points listed below will strengthen and ensure brand loyalty.




read more

Is Anybody Really Listening Out There?

How many times have you wondered if anybody was really listening or cared about what you were saying when giving a presentation? Obviously, the goal is to be heard by your listeners, yet, are there ways you can be sure? Yes and here is how and what the experts do!




read more

How to Get C Level Executives Interested

When making a proposal to C level Executives, those CEO’s, CIO’s, CTO’s or CFO’s, it is necessary to remember their focus is on solving problems and making the company successful. They are not interested in how an issue was resolved, but that it is no longer a...

read more

Turn Tough Questions into Opportunities

Sales have been lost, projects stalled and promotions given to someone else all because of the way questions were answered. Your ability to handle tough questions is critical. Since questions can make or break you, consider the following suggestions. They will help...

read more

What Influential Speakers Routinely Do

Everyone wants to be influential when in front of a client, a boss or even peers. For many of us, being persuasive is a crap shoot, where sometimes things go great, but, at other times, we wish for a “do-over.”  Those who are known as powerful, motivating...

read more

The Global Audience Shouldn’t Feel Undervalued

Hosting a meeting with a team located around the globe is challenging. People come from different cultural and language backgrounds. Often, those located away from the parent company feel like stepchildren who are tolerated, but certainly not prized. When meeting with...

read more

Breakthrough or Breakdown

Nobody wants to leave a meeting having a breakdown, wishing you would have done something differently. All of us want to be breakthrough communicators. Getting your message across doesn’t happen by accident. It depends on considering 5 key things: Preparation. First...

read more

Captivate, Motivate, Educate

Creating a “knock your socks off” business presentation can seem overwhelming. Regardless of whether you’re making a formal presentation at a conference or sitting across the table with a client or your boss, there are three key things to remember. Captivate Motivate...

read more

Why Your Ideas Don’t Get Accepted

There are three reasons ideas don’t get accepted according to Rick Maurer, author of Why Don’t You Want What I Want? Reason #1: “I don’t get it.” Reason #2: “I don’t like it.” Reason #3: “I don’t like you.” Reason #1 “I don’t get it.” If customers don’t understand...

read more

Achieving Expert Status as a Communicator

Malcom Gladwell in his book, Outliers, says it takes 10,000 hours to join the ranks of “Expert.” His theory is that people who become experts at anything first want to excel, and then they put in the effort. They work hard to perfect their skill by doing it over and...

read more

The Grave Diggers Shift: Presentations after 3 p.m.

Is your presentation scheduled for 3 p.m. or even later? If so, you’re in the Grave Digger’s Shift. In fact, any time you speak in the afternoon, you run the risk of digging your own grave unless you are interesting and engaging. People are tired and typically have a...

read more

Tune Them in by Involving Them

Most of the time when people are brought together for face-to-face meetings, the purpose is for persuasion- either to accept an idea, buy a product or approve a decision. Often, these meetings are not successful because the speaker misunderstands the need for audience...

read more

How to Sell Like a CEO, When You’re Not!

Carly Fiorina was CEO of the Hewlett Packard organization for over 5 years. Fiorina was a charismatic leader and was extremely successful in rallying the board around her ideas and her strategies. Despite several missed profit expectations and an 8% drop in stock...

read more

Be Heard — a Non-Fail Recipe

We all know that a speaker needs to be heard, whether it is in giving an update on a project, advising a client on an investment opportunity or explaining the functionality of a new product. Yet so often, business professionals are not heard. They do not connect with...

read more

How to Wow in One-on-Ones

One-on-one meetings can often be intense. Obviously, it is important to showcase your best self- a person who is confident and committed to his or her ideas. Your body language says it all. To deliver your message and wow, consider the following suggestions.




read more

The Art of Persuasion: Two Musts!

From the time we are babies, we try to persuade others. Babies want more milk, elementary school kids want to stay up late and teens want the car. Given the fact that we have been practicing persuasion for so many years, you would think that as adults we would be...

read more

Intentional Listening — It’s an Advanced Skill!

If you think you are a good listener, think again. Study after study confirms that most people listen effectively only 25% of the time. Instead of listening, they are focused on responding. What is often overlooked is that there are three levels of listening. At the...

read more

Applause Winning One On One Meetings

If your approach to being successful in a one on one meeting is to keep your fingers crossed and “hope” it turns out well, you risk disappointment. Applause winning meetings take thoughtful preparation and flawless execution. The following tips before, during and after may turn the tide for you:




read more

Eliminating Verbal Static: Tips for Curing Filler Words

Filler words, such as “um,” “ah,” “like” and “ok,” represent verbal static or noise that your listeners have to filter out. The more fillers you have, the more difficult it is for your listeners to hear your message. Minimizing these annoying irritants will boost your credibility.




read more

Don’t Supersize Your Listeners

Presentations that change minds are not overly complex. They are simple with a limited number of key points. If you want to impress your listeners, don’t “supersize” the portion of information you give them. They aren’t that hungry. They will leave much of what you...

read more

“I’m Just Not That Funny!”

Most people enjoy humor. They love to laugh. However, when it comes to the workplace, opinions vary. Some people feel it’s a good thing, others do not. Even in the camp that says humor is a good thing, a lot of folks would say, they are just not funny! Humor, if done right, can be a great tool for relating to your listeners whether face to face, on the phone or virtually.




read more

What People Often Forget When Making a Presentation!

Savvy presenters know you have to get two things right, your opening and your close. If you do those well, you will be a success because people remember the first words out of your mouth and the last. However, while presenters know the importance of a strong opening and close, often they fizzle at the end. Some run out of time and simply say “I am out of time. Thanks for coming and contact me with your questions.” Others fail to let their listeners know they are about to end. When the say their final words, people have no response. They leave uninspired or disinterested. Put as much time into writing and practicing your close as you do other parts of your presentation.




read more

Practice Doesn’t Make Perfect

We’ve all heard the old adage, “Practice makes perfect.” Practice doesn’t make perfect; it makes it permanent! It can reinforce bad or wrong habits. Getting to the next level in your communication skills depends on knowing what you are doing well and what you doing that is distracting. Feedback is critical




read more

Things We Forget That Affect Our Impact

Little things matter when it comes to influencing others. Overlooking these may be costly since they cause confusion and delay a decision. The wise communicator avoids the Big Seven Sins or missteps like the following.




read more

Seven Reasons Why “C” Suite Executives Are Terrific Communicators

Rarely, does anyone make it into the senior ranks of a company without being a terrific communicator. It just doesn’t happen. However, it is a mistake to think that the “C” Suite Executive is someone who, by nature, is good at communicating. No one is born a great communicator. That person honed his or her skills over the years. Here is what makes them great.




read more

How to Connect with Your Listeners

Most people feel they are unique. Before they can be receptive to your ideas or recommendations, they need to know you “get them.” As you speak to any individual or group, apply or link your points to the things they care about- and do it often! Do it at the beginning, middle and end of your conversation or presentation. Here are some tips and examples.




read more

Corralling Your Nerves

Speaking publicly to a group can be traumatizing. In fact, Jerry Seinfeld, comedian extraordinaire, joked about preferring to be in the coffin than to be the person giving the eulogy. If you are one of those people that find themselves anxious, here are some tried and true tips.




read more

Making the Executive Connection

Connecting with Executives doesn’t happen automatically. It takes understanding what is important to them and learning how they think. In the years that IMPACT Communication has worked with those at the top, here are some of their comments on what makes a difference.




read more

How You Sabotage Your Success as a Presenter

Have you ever left a meeting wishing you had a chance for a “do over?” The bad impression you left is often indelible, and it may leave senior leaders questioning your capabilities. When we queried managers, directors and VP’s from an assortment of industries as to...

read more

Getting Serious about Trust? Some Tips on What Not to Do

Being a Trusted Advisor, in the eyes of many experts, is the Holy Grail. It’s what you should strive to become if you are selling a product or a service. It takes time and perseverance to develop such a relationship, but the rewards for both parties are enormous. However, be aware there are some things that will erode the relationship. Assess what follows to insure that you are doing nothing that puts this all important relationship in jeopardy.




read more

Learn the Secrets of the Pros

The key thing to adding value is know your audience and to show the link between your solution and the needs of the individuals. Listeners don’t like to work at understanding, and they don’t like to feel their issues were unnoticed. The more clearly you show value right from the get-go by reiterating known and unknown issues and by providing examples and stories to prove that your product or service solves these problems, the more likely you are to being successful.




read more

Shore Up Your Relationships – They’ll Keep You in Business

High performing companies know the value of building relationships with their customers and vendors. Relationships drive growth and revenue. They carry you through the tough times and may even give you an edge if there are shared intimacies. However, while we know this on one level, often our daily tasks consume us, and we don’t pay enough attention to the little things that affect deepening or growing the relationship. Here are some things to consider.




read more

Recommended Posts

Managing the Jitters
Managing the Jitters
on

Blog Archive by Categories

Subscribe