Guest Author
January – Three Question Strategies to Make Your Sales Funnel Flow Faster, and How You Should Use Them by Michael J. Webb, from Sales Performance Consultants, Inc.

February – How Women Executives Can Go from Good to Great When Presenting

March – How to Become a Trusted Advisor

April – How to Make A Presentation Memorable

May – Virtual Teams – the Communication Challenges

January – From Ordinary Communicator to Extraordinary – What Are the Steps

February – Simplicity is a Powerful Tool

March – You’ve Got to Have Involvement to Have Impact!

April – Creating Excitement So Your Listeners Have to Have It!

May – Presentation Pitfalls

June – Being a Trusted Advissor Requires Communicating Like One!

July – What’s the Best Way to Get a CEO to Meet with You?

August – From Snore to Score: Tips for Effective Teleconferences

September – Don’t Supersize Your Listeners

October – A+ Presentations: Three Key Elements

November – Personalizing Your Message Is Critical

December – Dress for Success—but Do You Know How?

January – Instead of Excedrin, Try These Quick Tips for Handling Your Anxiety!

February – Making Yourself Understood by Everyone—Seven Keys to Global Communication

March – Old Adages Ring True — Three Keys to Maximizing One-on-One Meetings

Guest Author
April – Sales Ethics: Oxymoron or Opportunity by Frank Bucaro, from Ethics and Values

May – So Why Trust You? Communication Tips for Any Presenter

June – Two Lifelines for Any Presenter

July – Selling Your Ideas to Others — Communication Tips for Scoring with Your Audience in the First Two Minutes.

August – A+ Technical Presentations

September – Tip for Seamless Team Presentations — a Baker’s Dozen

October – Video-Conferences—What You Should Know!

November – What’s Your Personal Speaking Style?

Guest Author
December – How to Clean Out Your Linguistic Closet, by Joseph Sommerville, PhD, from Peak Communications Performance

January – Quick Tips for Handling Loose Cannons!

February – You Can’t Bore Someone into Listening to You!

March – How to Sell Like a CEO, When You're Not!

April – Ten Commandments for a
“Knock Your Socks Off” Presentation

May – Getting from Ordinary to Extraordinary— The When, Where, How and Why to Improving the Way You Communicate!

June – Intentional Listening — It’s an Advanced Skill!

July – Navigating the Shark Invested Waters of Conflict

August – The Eyes Have It!

September – The Secret to Adding Value

October – Large Group Presentations— It's Not Your Execution day! it's an Opportunity.

November – Get Real—Be Passionate!

December – Cornerstones to an Executive Conversation

January – Improve Your Core Game by Improving Seven Delivery Skills

February – How to Get C Level Executives Interested in Your Proposal

March – Don’t Lecture Me, Involve Me!

April – Turning Your Listeners into Evangelists

May – Your Presentation Report Card

Guest Author
June – Tips for Effective Electronic Presentations by Beth Najberg, from Beginnings

July – Master Change by Being a Master Communicator

August – Acronyms and Jargon, the New Language for the Twenty-first Century

September – Who Me, Nervous? Then, Think Preparation!

October – 5 Deadly Communication Mistakes

November – Practice Makes Perfect So Try These Suggestions!

December – To Be a Trusted Advisor, You Have To Be a Good Listener

January – Winning Team Presentations

February – Tap the Gold Mine of Your Own Life Experiences and Add Humor to Your Presentations

March – Making Technical Presentations Shine

April – Hot Tips for Meeting Handouts

May – Handle Difficult Questions and Objections Effectively and Close More Business

June – Reality Check Time: Some Questions to Ask Yourself after Your Presentation

July – Important Principles for Coaching Your Team

August – Why Your Ideas Don’t Get Accepted

September – Introduction to Six Sigma for Sales and Marketing

October – Keep Those Butterflies Flying in Formation

November – Five Simple Principles for Creating A+ Visuals

December – De-mystifying Your Experience Speaking through an Interpreter

January – What Technology Consultants Should Know about Communicating

February – Three Cardinal Rules for Interacting With Visual Aids

March – The Copewell System of Anger Management

April – How to Handle Difficult Issues

May – Yikes, A Large Group Presentation

June – Smooth As Silk Video Conferences

July – Handling Difficult Questions

August – Take A Risk and Be Remembered

September – Miracle Meetings

October – The First Way You Communicate with an Audience

November – Selling Your Ideas to the Medical Field

December – Less is More! Remember the Rule of Three.

January – Power Listening Lessons

February – Getting The Most From Your Training Dollars

March – Why Most Product Launches Fail

April – Speaker Tips

May – Selling Strategies for Costly High Tech Items

June – Three Key Components to Any Presentation

July – Elevator Pitches

August – Some Startling Statistics for Anyone in Sales

September – How to Win with Electronic Mail

October – How to Communicate Change Effectively

November – Turn Your Customers Into Your Unpaid Sales Force

December – Selling In A Down Economy

January – Reasons Why Inside Sales People Don’t Make the Sale

February – Review Those Problem Calls

March – Elevate Your “C” Game to an “A” game – Some Simple Tips for Phone Reps

April – Keeping the Voice Sounding Terrific for the Long Haul – What the Experts Do!

May – Turning the Gatekeeper into a Door Opener

January – Smart Answers to Tough Questions

February – Enunciation Does Affect Perception

March – Feedback—What Are the Problems

April – You Need to Love Your Customers or Someone Else Will!

May – What’s in It for You as a Phone Rep

June – How to Make a Great First Impression on the Phone

July – What Telephone Reps Want and Need to Make Your Customers Happy

August – The Secret to Motivating Your Service Reps

September – A Checklist for Selling Over the Phone

October – The A,B,C’s of Handling Tough Issues Over the Phone

November – The Art of Saying "No"

December – Keeping Attention on a Webinar

January – Have You Thought about the Alternatives When Stressed?

February – How You Can Motivate Your Team

March – Do You Know What Corporations Expect from Vendors in the IT Space?

April – Selling Anything Requires Intentional Listening

May – Calisthenics for Cold Calls

June – From Ordinary to Extraordinary — Five Ways to Exceed at Customer Service

July – Ways to Put Out the Fire — Six Steps to Managing Angry Callers

August – The Tone of Your Voice is Your Calling Card

September – The Missing Component in Training Inside Sales, Technical Support or Customer Services Representatives

October – Don’t Take It Personally—Rule #1 with an Angry Caller

November – Want More Bang for Your Buck, Try Coaching Your People

December – A Business Case for Training and Coaching Your Support Staff

January – How to Avoid Voice Mail Hell!

February – How to Host Productive Meetings

March – Hey Let's Move This Along

April – How Can I Lead Them If I Can’t See Them!

May – How to Hire Super Stars for Your Call Center

June – An American Accent — Here Are Some Good Resources

July – Encouragement, the Key to Coaching

August – Breathing, the Source of Your Vocal Power

September – Have a Difficult Caller?
Just Say AAH

October – What to Do When There Is a Large Product Line

November – An Rx for Key Vocal Issues

December – Do You Ask a Variety of Questions or the Same Old Ones?

January – Seven Tips for Whipping Difficult Customers in Line

February – Shut up and Listen!

March – Service Has a Feeling

April – Creating Interest on a Cold Call

May – Seven Surefire Openings That Kill a Cold Call

Guest Author
June – Do I Need to Work on My Accent? by Deb Kowalczyk – Director of Clearspeak

July – Clues for Solving People Problems

August – The ABC's of Coaching Peak Performers

September – Who Do You Trust?

October – How to Say "No" Effectively

November – If Your Voice Is Your Calling Card, Be Sure To Maximize It

December – Rx for Stressed Employees

January – Managing On-the-Job Stress

February – How to Improve Your Telephone Voice

March – Savvy Tips for Building Client Relationships on the Phone

April – How to Coach Your Phone Reps

May – How to Lower Customer Stress and Achieve Customer Loyalty

June – Getting Past the Gatekeeper

July – What about an accent?

August – Good Answers to Annoying Customer Questions

September – Change Your Attitude, Change your Performance

October – The Beauty of Pausing

November – Interesting Factoids and Statistics for People Doing Business on the Phone

December – Building Customer Loyalty

January – The Problem With Speaking Too Quickly

February – Get to The Point

March – Customer Service in Dollars and Cents

April – Turning Conflict Into Cooperation Through Mediation – The Manager’s Role.

May – Listening: How to Do It When You Least Feel Like It

June – Get Back to the Basics: The Fundamentals for Building Rapport with Your Customer

July – Why People Interrupt and What to Do About

August – Smile, You’re On the Phone – Tips for Improving The Tone of Your Voice

September – Suggestions for Improving Customer Relations

October – Coaching Award Winning Customer Service

November – Turning Abusive Customers into Raving Fans

December – Remember the lessons you learned in pre-school? They apply to handling difficult customers!

January – Coaching: The Necessary Skills and Behaviors

February – Coaching Your Phone Reps

March – Power Listening Lessons

April – Understanding Your Customer

May – Tips for Managers On Surviving Peak Periods

June – Your Tone Of Voice Affects How People Respond To You

July – Tips for Handling Difficult Callers

August – Voice Mails That Get Results

September – Two Approaches to Hiring Inside Sales Representatives

October – Survival Tips for Inside Sales, Technical Support and Customer Service Representatives

November – Is It You That Makes Your Customers Irate?

December – Create Customer Loyalty By Asking For Feedback