Impact Communications, Inc. is pleased to present the articles we have written during 2013. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2013 Presentation Communication Skills Articles
January – Making the Executive Connection
February – Corralling Your Nerves
August – “I’m Just Not That Funny!”
September – Don’t Supersize Your Listeners
December – Applause Winning One on One Meetings
2013 Telephone Communication Skills Articles
March – Hey, Let’s Move This Along
April – Calming the Difficult Customer
July – Credibility Busters
August – Shut up and Listen!
September – Everything About Your Voice Matters
November – Do I Need to Work on My Accent?