Impact Communications, Inc. is pleased to present the articles we have written during 2011. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2011 Presentation Communication Skills Articles
January – Add Up to Real Value
March – The Storytellers Checklist
April – Why I Simply Can’t Trust You
July – Need Influence? Read Below!
August – Being as Good as the Big Guys
September – Guidelines for Great Large Group Presentations
October – Connection Matters
December – Tell a Story and You’ll Connect
2011 Telephone Communication Skills Articles
February – Defending Yourself against the Mad Caller
May – Attentive Listening
July – The Problem with NOT Pausing
September – Put That Smile Back on Your Customer’s Face!
October – Inflection Matters!
November – Speak Up!