Impact Communications, Inc. is pleased to present the articles we have written during 2010. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2010 Presentation Communication Skills Articles
February – What It Takes to be a Master Speaker
March – When You Can Only Influence
April – 2010 The Year of Relationship
June – Connection is Everything
September – Quick Tips for Creating Slide Shows
2010 Telephone Communication Skills Articles
January – Things Never to Say to a Customer
February – Top Reasons Calls Get Escalated
June – Listening X’s 3
July – Making Training Stick
September – Hanging on by a Thread? How You Can Help
November – Your Voice Affects How People Perceive You
December – What Kind of a Listener Are You—It Matters!