Impact Communications, Inc. is pleased to present the articles we have written during 2008. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2008 Presentation Communication Skills Articles
March – How to Become a Trusted Advisor
June –Speak Often, Be Awesome
August – The Perfect Brainstorm
September – What You Don’t Know Can Hurt You!
October – Paint a Picture – Persuade with Examples
2008 Telephone Communication Skills Articles
February – Review Those Problem Calls
June – Fast Talker? It’92s Not Okay
July – Connecting with Customers
September – Customer ESP Comes from Listening