Articles 2007 – PDF
Impact Communications, Inc. is pleased to present the articles we have written during 2007. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2007 Presentation Communication Skills Articles
January – From Ordinary Communicator to Extraordinary – What Are the Steps
February – Simplicity is a Powerful Tool
March – You’ve Got to Have Involvement to Have Impact!
April – Creating Excitement So Your Listeners Have to Have It!
May – Presentation Pitfalls
June –Being a Trusted Advisor Requires Communicating Like One!
July – What’s the Best Way to Get a CEO to Meet with You?
August – From Snore to Score: Tips for Effective Teleconferences
September – Don’t Supersize Your Listeners
October – A+ Presentations: Three Key Elements
November – Personalizing Your Message Is Critical
December – Dress for Success—but Do You Know How?
2007 Telephone Communication Skills Articles
January – Smart Answers to Tough Questions
February – Enunciation Does Affect Perception
March – Feedback—What Are the Problems
April – You Need to Love Your Customers or Someone Else Will!
May – What’s in It for You as a Phone Rep
June – How to Make a Great First Impression on the Phone
July – What Telephone Reps Want and Need to Make Your Customers Happy
August – The Secret to Motivating Your Service Reps
September – A Checklist for Selling Over the Phone
October – The A,B,C’s of Handling Tough Issues Over the Phone
November – The Art of Saying "No"
December – Keeping Attention on a Webinar