Impact Communications, Inc. is pleased to present the articles we have written during 2004. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2004 Presentation Communication Skills Articles
March – Don’t Lecture Me, Involve Me!
September – Who Me, Nervous? Then, Think Preparation!
October – 5 Deadly Communication Mistakes
2004 Telephone Communication Skills Articles
February – Shut up and Listen!
March – Service Has a Feeling
April – Creating Interest on a Cold Call
September – Who Do You Trust?
October – How to Say “No” Effectively
December – Rx for Stressed Employees