Impact Communications, Inc. is pleased to present the articles we have written during 2003. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2003 Presentation Communication Skills Articles
January – Winning Team Presentations
April – Hot Tips for Meeting Handouts
August – Why Your Ideas Don’92t Get Accepted
2003 Telephone Communication Skills Articles
January – Managing On-the-Job Stress
February – How to Improve Your Telephone Voice
April – How to Coach Your Phone Reps
June – Getting Past the Gatekeeper
July – What about an accent?
September – Change Your Attitude, Change your Performance
October – The Beauty of Pausing
December – Building Customer Loyalty