Impact Communications, Inc. is pleased to present the articles we have written during 2001. These articles are in PDF form. You will note there are two columns; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills. Click on the article name and the PDF will begin to download.
2001 Presentation Communication Skills Articles
January – Power Listening Lessons
February – Getting The Most From Your Training Dollars
March – Why Most Product Launches Fail
April – Speaker Tips
July – Elevator Pitches
September – How to Win with Electronic Mail
October – How to Communicate Change Effectively
December – Selling In A Down Economy
2001 Telephone Communication Skills Articles
February – Coaching Your Phone Reps
March – Power Listening Lessons
April – Understanding Your Customer
August – Voice Mails That Get Results
November – Is It You That Makes Your Customers Irate?