Articles

Impact Communications, Inc. is pleased to present the articles we have written over the past 10 years. If you move your mouse over the button titled "Articles" you will see a drop down menu. Click on any year and you will see the articles written in that year. Below is a listing of some of the subjects that are covered in the articles.

The articles are in PDF form so the articles can be easily downloaded.

We have the articles divided into two major categories; the left column of articles is about Presentation Communication Skills and the articles in right column are about Telephone Communication Skills.

Presentation Communication Skills Article Categories

Communication

Confidence/Nervousness

Content

Delivery Tips

Executive Conversations

Global Communication

Involvement

Language

Large Group Presentations

Listening

Managing Conflict/Tough Questions

Sales

Speaking Style

Team Presentations

Technical Presentations

Video Conferences

Visual Aids

Writing


Telephone Communication Skills Article Categories

Accent

Angry Callers

Call Management

Coaching

Conflict

Customer Satisfaction

Gatekeepers

Leadership

Listening

Motivation

Professionalism/Trust/Credibility

Prospecting/Cold Calls

Questioning Skills

Sales

Stress

Teleconference

Training Effectiveness

Vocal Issues

Voice Mail