An Organization's Key People Need to Convey Expertise, Confidence and Authority
Impact Communications, Inc. is a national communications skill building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.'s presentation skills, telephone skills and personal coaching classes will insure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner.
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Presentation Communication Skills Training
Tailored presentation communication skills training to address specific issues for an individual or company wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation.
Telephone Communication Skills Training
Our telephone communication skills training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients.
Articles Recently Posted
Article Posts for 2011 - Topical articles about how to improve your Presentation Communications Skills and Telephone Communications Skills.
Ask a question and learn from the pros. We encourage our readers to ask questions or add comments about our articles. Asking a question starts the process that leads to communication insights and understanding.
Tell a Story and You'll Connect
by Judith Filek
As you prepare for your next customer meeting, spend time thinking of one or two stories to make your topic come alive and to create a memory hook....
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What to Do When the Customer Won't Let You Talk
by Judith Filek
When you do have a customer that won’t let you talk, subliminal comments, such as “Oh, Umm, My Goodness or Wow,” work wonders and start to make...
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What Marv White Says about Making an Executive Level Presentation
by Judith Filek
Executive Level Presentations – It’s all about the ideas and figuring out how to execute on them.
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Speak Up!
by Judith Filek
In a business environment, a stronger voice is taken more seriously. Make sure no one has to say, “I can’t hear you.” Learn to “Speak up!”
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Connection Matters
by Judith Filek
How you relate to others matters when making a face-to-face presentation. What creates a connection with any executive, manager or peer, first and foremost, is strong eye contact.
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Inflection Matters!
by Judith Filek
Your voice is the best tool you have for convincing customers you can solve their problem. 10 tips to help you improve your voice inflection.
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Guidelines for Great Large Group Presentations
by Judith Filek
While large group presentations can be daunting, these tips should serve as good reminders of what needs to be done so that you get rave reviews.
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Put That Smile Back on Your Customer’s Face!
by Judith Filek
Customer loyalty is difficult today. You are the face of your organization, and you play a significant role in impressing or depressing your customers. The more you can keep your customers singing your praises, the more secure and easier your job will be.
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Being as Good as the Big Guys
by Judith Filek
Remember, people identified as strong communicators rise in an organization. Those with mediocre or poor communication skills eventually stagnate or are asked to leave.
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Globe Smarts for Virtual Presentations
by Judith Filek
With more businesses operating in the global environment, effective virtual communication skills is key to your personal and professional success.
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Need Influence? Read Below!
by Judith Filek
How often have you heard someone say to you, “You need to be more influential?” When we hear that request, often we don’t know how to address the issue.
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The Problem with NOT Pausing
by Judith Filek
Pausing is the most under-utilized tool that a speaker has. Most people who use the phone to conduct business only concern themselves with their message. They forget that how you say it matters.
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Quick Tips for Handling Loose Cannons!
by Judith Filek
Difficult audience member needs to be contained. The wise speaker remembers these tips.
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Do You Ask a Variety of Questions or the Same Old Ones?
by Judith Filek
Questions are critical to any inside sale person’s success. Poor investigation skills make sellers less motivated to move forward. Learn how to ask better questions.
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Promise Never to Commit these Presentation Crimes
by Judith Filek
A lot of us leave a presentation wishing for a “do-over.” What can destroy a good outcome are the following “Presentation Sins.”
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Attentive Listening
by Judith Filek
Everyone knows listening is a critical skill for people who do business over the phone. What is important to remember is that listening needs to be continuous.
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Why I Simply Can’t Trust You
by Judith Filek
The aim of any presenter is to be trusted. Yet, time after time, listeners aren’t sold. Many even comment, “You know, there is something about that guy that I just can’t trust.”
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How You Keep People Engaged in a Virtual Meeting
by Judith Filek
Virtual meetings are a perfect storm. Since attendees know they are not seen, they are often tempted do other activities. So how do you keep people engaged?
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The Storyteller's Checklist
by Judith Filek
An engaging story helps to deepen the human connection and increase the likelihood of ideas being remembered.
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Did You Have Them at Hello: Your Tone of Voice is What Counts!
by Judith Filek
The first few words out of your mouth will determine whether people will perceive you in a positive or negative manner.
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Presentations Are Out: Sharing Your Story Is In!
by Judith Filek
Storytelling is a way to educate, inspire or promote change.
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Defending Yourself Against the Mad Caller
by Judith Filek
Tips on how to defend yourself against the mad, out of control caller.
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Add Up to Real Value
by Judith Filek
How to add value to your presentations.
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Want People to Return Your Voicemail? Here's How!
by Judith Filek
To insure your voicemail messages receive a quick response, pay attention to some key principles.
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