Presentation Communication Skills Training

  • Selling Your Ideas and Motivating Others
  • Technical Presentations that S.C.O.R.E
  • Communicating with Influence
  • Meaningful and Memorable Messages

Telephone Communication Skills Training

  • Sell to different behavioral styles.
  • Use their voice to increase trust and project a positive impression.
  • Use positive, proactive language and acknowledgment to handle difficult situations effectively.
  • Leave clear, concise voice mail messages using our organizer.

 

Personal Coaching

 

  • One-on-One Consultation or Team Consultation
  • Personal Communication Skills Coaching
  • Communicating with Influence

An Organization’s Key People Need to Convey Expertise, Confidence and Authority

Impact Communications, Inc. is a national communications skill-building training organization that is committed to helping individuals craft powerful messages and deliver them confidently. No matter what your business, achieving mission-critical objectives and keeping a competitive edge are what counts. Impact Communications, Inc.’s presentation skills, telephone skills, and personal coaching classes will ensure that the professionals in your organization communicate your messages successfully and are perceived in the best possible manner. Read More »


Presentation Communication Skills Training

Tailored Presentation Communication Skills Training to address specific issues for an individual or company-wide. Training can be developed for one-on-one or for groups. Our training focuses on what makes a great presentation and how to present a great presentation. You will learn to:

  • Create clear, concise messages that persuade others using the 15-Minute Planner.
  • Balance information with relationship elements.
  • Engage your audience.
  • Eliminate distractions.
  • Interact effectively with visual aids.
  • Control question and answer sessions.
  • Harness fear and be yourself.
  • Become credible, confident and authentic communicators.
  • Answer difficult questions and handle challenging situations effectively.
  • Have immediate impact.

Telephone Communication Skills Training

Our Telephone Communication Skills Training can be tailored as an in-house program, for specific groups or for individuals and organized to address specific issues. Refined and proper telephone skills help to keep existing clients. You will learn to:

  • Exceeding customer expectations every.
  • Effective Telephone Skills for Inside Sales Representative.
  • Coaching Award Winning Customer Service.
  • On-the-Job Telephone Coaching.

Recent Blog Postings

Laid Off? Furloughed? Here Are Some Imperatives!

Laid Off? Furloughed? Here Are Some Imperatives!

Covid 19 has decimated an economy that was thriving. Instead of record sales, industries, like airlines, restaurant and hospitality, now wonder if they will survive. Other companies and corporations worry about the loss of sales due to the disruption of production. Almost every industry has had to make tough decisions. Consequently, layoffs and furloughs abound. If you are one of those who have felt the blow of these hard times, know that you are among thousands of people whose lives have been altered, and not just by the threat of catching this debilitating virus. How you handle the disappointing news can have long term effects.

Communicating in the Age of the Pandemic

Communicating in the Age of the Pandemic

The year 2020 is like no other. Borders have closed, cities are on lock down and stocks have plummeted to record lows. People are worried and the level of stress is not expected to lessen anytime soon. For those of you who are managers, communication with your teams is critical. The following article offers suggestions for ensuring that your conversations with your teams are effective.

Some Resolutions Executives Wish You Would Make

Some Resolutions Executives Wish You Would Make

It’s the New Year. A lot of us make resolutions. “Go to the gym.” “Eliminate sweets.” Have a real lunch, instead of a latte.” Most resolutions that I hear are about people’s waistline- rarely any about one’s professional life. This prompted me to ask the I executives I work with what resolutions they wish people would make about their jobs. Here are their top five:

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